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Quality and Risk Administrator

Band 3

Main area
Band 3
Part time 15 hours per week
Job ref
Yorkshire Ambulance Service HQ, Brindley Way, Wakefield 41 Business Park, Wakefield, West Yorkshire, WF2 0XQ
£17,787 to £20,448 per annum, pro rata
28/08/2018 23:59

An exciting opportunity has arisen to join Yorkshire Ambulance Service NHS Trust and play a key role in helping to provide an efficient Ambulance Service to people across Yorkshire.

We are currently seeking a part-time Quality and Risk Administrator to play a key role in the Patient Relations Team which is part of the wider Quality & Safety Team of the Quality, Governance and Performance Assurance Directorate.

The post is a permanent role primarily supporting the work of the busy Patient Relations Team, dealing with a high volume of feedback from patients and members of the public and helping resolve their concerns. The team also provides a Patient Advice and Liaison Service which the Quality and Risk Administrators lead the delivery of.

You will be responsible for working with colleagues to answer all incoming calls and emails to the team in a timely fashion, ensure cases are correctly logged on the Datix database, accurately re-direct enquires, provide advice and resolve low level problems on the day. Additionally, the role involves gathering information for investigations and producing customer correspondence.

We are seeking someone who has excellent customer service and time management skills and previous administrative experience, who ideally also has experience of working in a complaints environment with an understanding of the NHS. GCSE grade C or above standard in Maths and English Language is an essential requirement.

The post is 15 hours per week (8:30 to 16:30 Thursday and Friday)

Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Disability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Further details / informal visits contact

Rachel Foster

If you have problems applying, contact

01924 584004