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NHS 111 Call Handler

Band 3

Main area
Call Handler / Call Centre
Band 3
Various part time hours available
Job ref
Wakefield and Rotherham
Wakefield and Rotherham
£17,787 to £20,448 per annum pro rata
19/08/2018 23:59

NHS 111 Call Handler Positions - A variety of attractive rota patterns availible, including weekend only

Can you answer yes to the following questions?

o Are you as passionate about patient care as we are?
o Are you looking for a role where you can help people?
o Would working evening and weekends suit your work-life balance?
o Are you looking for a role with a variety of working hours?
o Can you commit to six weeks of full time training?
o Do you have good communications skills and an excellent telephone manner?
o Do you want to work for a forward thinking Trust in the NHS?

Then this could be the opportunity you have been waiting for as Yorkshire Ambulance Service are recruiting for NHS 111 Call Handlers

The single memorable 111 number enables patients to call for advice and assistance 24/7 365 days a year and we are currently recruiting people to assist patients to access urgent care services.

As a call handler for NHS 111 service you will be the first point of contact of communication for patients, patients relatives, healthcare professionals and other callers.

Using NHS Pathways to record patients’ demographics and basic clinical information you will provide assessment, basic advice and health information to patients and ensure they are directed to the most appropriate healthcare professional or end disposition including advice to manage their symptoms at home.

What are we looking for?

We are looking for people who have strong customer service skills, effective listening, verbal and written communication skills with the ability to deal with complex, sensitive and distressing information.

We require a minimum of 3 GCSE’s or equivalent including English, or be able to demonstrate your customer service experience. If you are already Pathways trained and your license is up to date this would be an advantage.

What can we offer?

We have vacancies at our Wakefield and Rotherham (Wath upon Dearne) call centres to start as soon as possible. There are a variety of part-time hours ranging between 20-30 hours.

All staff are expected to work 6 out of 8 bank holidays as well as 3 weekends out of 4.


This will take place at our Wakefield and Rotherham sites.

Initial training is 6 weeks full time. You will then return to the classroom for a further week full time around week 9 or 10 for a further week of training. Please note that the Pathways element of the training needs to be passed to enable employment to continue.

Recruitment Criteria

Please note that you must be at least 18 years of age to apply for this role. This restriction is in place due to the night shift working required for this role.

Please refrain from applying if you have applied within the last three months.

For successful applicants, as part of pre-employment checks, references will be sought from previous employers for the preceding three year period. The Trust’s objective is to ensure minimal sickness absence; therefore absences will be reviewed in line with the Trust’s absence policy subject to review of individual circumstances in accordance with disability discrimination legislation.

The benefits bits…

The starting holiday entitlement is 27 days per annum (based on full time hours)

All employees are automatically enrolled in either the NHS Pensions scheme or NEST.

We operate a comprehensive set of policies.

Employees can take advantage of a number of discounts open to NHS staff. (such as Nandos and Dominos).

We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.

We work in partnership with our trade unions.

Applicants who have a disability and meet the minimum shortlisting criteria for the post will be invited for the next stage of the recruitment process.

Reflecting on our mandate of Embracing Diversity – Promoting Inclusivity, Yorkshire Ambulance Service NHS Trust is committed to developing a workforce which is representative of the communities we serve.

Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Disability confident employer

Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

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Apply online now

Further details / informal visits contact

Jayne Bradbrook - 01924 584253

If you have problems applying, contact